This is an OSAP loan overpayment restriction. The OSAP system calculates an overpayment based on a number of things such as withdrawals or income verification, and you received more funding than what you were eligible for. The NSLSC will not have a record of this due to the fact that this is not generated within their systems.
You will, however, be required to provide proof of payments you have made to NSLSC towards your outstanding loan. This proof of payments could be a printout from your NSLSC online account or a statement from NSLSC that indicates the amount you have paid to date. You will be required to submit this to the Financial Aid Office at the school you are attending in order to have the loan overpayment reduced or removed.
Please contact your Financial Aid Office at the school you are attending for further details in regards to the overpayment and the appropriate documentation to submit.